Effective date: 10 March 2026 · Operator: Roadlink UAE FzCo · medilab24
These Terms of Use govern all domain names and subdomains through which the medilab24 platform is officially accessible, including any associated mobile applications, subdomains, and related network services and interfaces.
Applicable legal framework: Directive 2011/83/EU (Consumer Rights), Directive 2000/31/EC (Electronic Commerce), Regulation (EU) 2016/679 (GDPR), and applicable national legislation of the jurisdiction where the partner operates.
The partner (user, visitor, account holder) is required to read and acknowledge these Terms before using the platform or subscribing to the analysis service. Finalising a subscription or submitting an order constitutes acceptance of these Terms of Use.
During the onboarding process, partners encounter checkboxes that summarise key conditions and link directly to this document. Checking these boxes is a prerequisite for completing registration. By doing so, the partner makes an express declaration of acceptance.
This declaration includes acknowledgement that entering into the agreement creates a payment obligation, and that — where the service commences immediately upon conclusion of the agreement — the right of withdrawal may not apply once the service has been delivered.
Roadlink UAE FzCo
Building A1, Dubai Digital Park
Dubai Silicon Oasis, Dubai, United Arab Emirates
Premises number: 58309-001
Contact: medilab24.com/contact
Hereinafter referred to as the "Operator" or "Service Provider".
The medilab24 platform provides AI-based analysis of laboratory test results (blood and/or urine lab results). The service produces a clear, informational analysis of the uploaded results, delivered in PDF format via the partner's admin portal or via API callback.
The service is purely informational. It does not constitute a medical service, diagnosis, therapeutic recommendation, or any form of healthcare. The platform clearly indicates at all relevant points in the submission process that the analysis does not replace any specialist medical examination or medical consultation.
The service consists of the following inseparable components:
The analysis is produced using multiple independent artificial intelligence systems. The AI providers involved in the analysis are:
| Provider | System | Location |
|---|---|---|
| OpenAI, L.L.C. | GPT series | USA |
| Anthropic, PBC | Claude series | USA |
| Google LLC | Gemini series | USA / Ireland |
When transmitting lab data to AI providers, only the content of the result is transmitted. No personally identifying information (name, email address, phone number) of the patient or end user is shared with AI providers.
Access to the analysis service is credit-based. Partners purchase credit packages in advance. One credit is deducted per completed analysis. Credits do not expire. No refund is issued for unused credits except where the service is objectively impossible to deliver.
| Package | Analyses | Price | Per analysis |
|---|---|---|---|
| Starter | 100 | €49 | €0.49 |
| Professional | 500 | €199 | €0.40 |
| Institutional | 2,000 | €699 | €0.35 |
| Custom | By agreement | On request | — |
All prices are net. VAT or applicable taxes may apply depending on the partner's jurisdiction. New partners receive 10 complimentary analyses upon registration.
An invoice or receipt is issued for each credit purchase and made available in the partner's admin portal.
Analysis is typically completed within 60 seconds of submission. The Operator undertakes to process submissions based on the data provided and to send a detailed confirmation upon completion.
If the requested service cannot be delivered due to objective reasons (e.g. unreadable file, system outage), the Operator will notify the partner and restore the deducted credit or provide a re-analysis at no additional charge.
The Operator will investigate technical errors within its sphere of responsibility without undue delay, and where appropriate will provide correction, re-delivery or proportionate credit reimbursement.
Uploaded lab result files and the corresponding analysis PDFs are retained for the period selected by the partner at the time of submission (minimum 48 hours, maximum 7 days). At the end of this period, all health data is automatically and permanently deleted. The retention period cannot be extended after submission.
Partners are responsible for downloading and storing the analysis PDF before the end of the selected retention period. The Operator is not liable for data that has been deleted in accordance with this policy.
The partner is responsible for:
The partner must submit any complaint or dispute via the contact form at medilab24.com/contact. The Operator will acknowledge receipt and provide a substantive response within 30 days.
A refund or cancellation request is only considered in good faith if it is submitted in a constructive and lawful manner. The Operator reserves the right to reject claims made on the basis of disproportionate pressure, threats, or reputational harm, and to take legal action where necessary.
Before initiating any payment dispute with a card issuer, the partner must first contact the Operator and attempt resolution through direct communication. Initiating a chargeback without prior notification may constitute a breach of this agreement, particularly if the service was delivered in accordance with these Terms and the partner has used the output.
The Operator reserves the right to document and contest unfounded chargebacks, to suspend the partner's account, and to pursue recovery of losses in cases of abusive or repeated misuse.
Where the service commences immediately upon agreement (as is the case for credit-based AI analysis), the right of withdrawal under Directive 2011/83/EU does not apply once the analysis has been delivered, as the digital content has been fully provided. Partners are informed of this at the point of purchase and provide express acknowledgement.
The Operator is not liable for:
In all cases, the Operator's maximum liability is limited to the amount charged for the specific analysis in respect of which the claim arises. This limitation does not apply in cases of gross negligence or wilful misconduct.
The Operator is not a healthcare provider. The analysis outputs are purely informational.
The partner acknowledges that:
The Operator processes personal data submitted by the partner in accordance with applicable data protection law, including Regulation (EU) 2016/679 (GDPR) where applicable.
Lab result data constitutes health data (special category data). Processing is based on the explicit consent of the data subject (GDPR Art. 9(2)(a)). The partner is responsible for ensuring that valid consent has been obtained before submitting any health data to the platform.
When transmitting lab data to AI providers (OpenAI, Anthropic, Google Gemini), only the content of the result is transmitted. No personally identifying information is shared with AI providers.
Full details of data processing are set out in the Privacy Policy.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, this shall not affect the validity or enforceability of the remaining provisions. Any invalid provision shall be replaced with the provision most closely reflecting the original intent of the parties.
The Operator's failure to exercise any right under these Terms shall not constitute a waiver of that right. Any waiver is only valid if made in express written form.
The Operator maintains and updates these Terms on an ongoing basis. Changes are published on the platform in advance of taking effect. These Terms may only be varied in favour of the partner by written agreement.
These Terms may be available in multiple languages, in part using AI-assisted translation. In the event of any conflict or legal dispute, the English language version shall be the primary and binding version.
Last updated: 10 March 2026
These Terms are governed by the laws of the United Arab Emirates and, where applicable to EU-based partners, by European Union law. Key applicable instruments include:
Partners with a complaint should first contact the Operator via the contact form. If a dispute cannot be resolved directly, EU-based partners may refer the matter to their local consumer dispute resolution body or use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.